Frequently Asked Questions
Everything you need to know about shopping with ALISA
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to follow your package's journey in real-time.
What payment methods do you accept?
ALISA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products sustainably sourced?
Quality and ethics are at our core. We partner with manufacturers who prioritize sustainable materials and fair labor practices to ensure the best products for you and the planet.
Can I change or cancel my order?
Orders are processed quickly, but we have a 1-hour window after purchase where you can modify or cancel your order by contacting our support team.